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Written by:
Martin Barrett
Last Updated:
Thinkific Support

How To Access Thinkific Support

Do you need to access Thinkific support and don’t know how? Maybe you can’t find out the best way to contact them?

Or are you curious and want to know more? No matter the reason that brought you here, we have the answers for you. 

Finding out how to access Thinkific support can be tricky, especially if you have never contacted them before.

You head online to find out more but are met with conflicting and contradicting information leaving you overwhelmed and frustrated.

You wonder if you will ever know how to access Thinkfic support and get the help you need. 

Well, no more! Today, we are here with the answers you need. Keep reading to find out how to access Thinkific support and everything you need to know about Thinkific and its support system.

By the end of our article, you will be a Thinkific expert! 

What Is Thinkific?

Before we dive into today’s article, let’s have a quick recap for those that need it. Thinkific is an online course creation platform.

You can use Thinkific to create, promote, and sell your online courses. You can accomplish your course creation and student success goals faster with Thinkific! It’s perfect for influencers, entrepreneurs, content creators, and instructors who want to create and distribute informative content.

The goal of Thinkific is to provide a place for you to manage, market, and sell online courses with ease.

You don’t need any technical knowledge either, Thinkific takes care of that for you!

The cloud-based service keeps all your courses on its servers too, so you don’t need to worry about managing the content yourself.

Thinkific also provides you with a hosting service for your website making it a fantastic choice for beginners. There is a range of plans you can choose from, ranging from their free to premiere plan. (For more details about Thinkific plans, click ‘here‘.)

You can create a variety of lessons including quizzes, downloadable lessons, presentations, and more! You can create the course you want with ease, whether you start free or pay for a plan.

Now that we have briefly established what Thinkific is, let’s move on to see how you can access Thinkific support.  

How To Access Thinkific Support

Let’s get into what brought you here today! There are a few ways that you can access Thinkific support. Their support system is in place to help you with any queries you might have.

Thinkific support is on hand to answer any questions you might have and provide support with your courses, students, or anything at all! 

Let’s take a look at how you can contact them now. 

Live Chat

One of the easiest ways to contact Thinkific is through their Live Chat system. All you need to do is sign in and you can enter the Live Chat system and get help.

It can sometimes take a while to get a response, depending on how busy the system is, but you will get a response! 

It’s worth noting that the Live Chat closes on holidays, so you would need to wait longer than usual during holidays for a response.

Apart from holidays, the Live Chat is available from 6 am to 5 pm PT, Monday to Friday. 

The Live Chat feature is only available to anyone on a paid plan, so those who are using the free plan will need to use another method of communication. 


Email is Thinkific’s preferred way to help you out. Simply send an email to Thinkific’s email: info@thinkific.com to get the help that you need.

The answers all come from real people, so there is no need to worry about getting stuck chatting with a bot! 

For Thinkific to best help you, they ask that you include the following information in your email to them: 

  • Your account details and the site name 
  • The problems you are experiencing
  • When the problems started 

Once they have read your email, Thinkific will get to work creating a solution to your problem.

They will work as a team to get you the most relevant answers, connecting with marketers, developers, or designers to create the best solution for you. 

The response you received is saved too, so you can locate it again easily if needed! It also helps anyone who is supporting you in the future to familiarize themselves with your issues and create a long-term solution to your problems. 

You can send an email to Thinkific 24/7, although you might wait longer for a response during weekends and holidays. 

Support Call

If you prefer to hear someone’s voice, you can call the support team! You will need to sign into your account to book the call with the support team.

They can then assist you over the phone with your query, providing you with a real-time answer to your query. 

The support team is unavailable during holidays and weekends. You might also need to wait a while before your call, depending on how busy the team is.

Thankfully, you can choose a time that works for you, so you don’t need to sit around waiting for the phone to ring! 

Make sure you have all your relevant information handy before your call. This speeds things up and will allow the person supporting you to get a good idea of the problem and find the perfect solution. 

Call With Sales Team

If you are considering leaving Thinkific, or want to sign up but aren’t sure it’s the right fit, you can book a call with their sales team.

Simply fill out the form here and one of Thinkific’s Solution Experts will contact you and assist you. 

This is a fantastic way to learn more about Thinkific and see if it is the right choice for you.

The expert can also answer any queries that you might have, without you needing to wait for another call or email from someone.

The personal touch here shows just how much Thinkific cares about its tutors and content creators! 

How To Get Support From Thinkific Without Speaking To Someone 

How To Access Thinkific Support (1)

Not everyone likes to send emails, use live chats, or talk on the phone. And sometimes we don’t like to ask for help, but find out the answers on our own.

Or we might just want some advice. Thinkific has thought about this, and offers multiple support avenues you can explore, without needing to speak to someone!

Let’s take a look at these now so you can learn more about them and find the right support for you. 

Troubleshooting Resources 

No matter how fine-tuned a system is, you will often encounter technical issues. Thankfully, most of these can be fixed in a few quick steps when they happen with Thinkific.

To save you from waiting on a Live Chat or for an email response, they have created a selection of troubleshooting resources for you to use. 

Simply head over to their website to see the resources available to you. Some articles will provide you with assistance to troubleshoot your browser, console, and any system requirements. 

Not only do these articles help you identify the problem, but they offer a solution too! It’s perfect for anyone self-sufficient that likes to solve their problems alone.

Plus, the guides are always available, so there is no need to download this guide. No matter the time of day you are working, you can have access to the help you need!

Help Center 

Thinific’s Help Center is another wonderful tool available to you on their website. All you need to do is use the search bar to type in your question or problem and wait for the articles to roll in! 

There is even a demo video just below their search bar, so you can familiarize yourself with the process and the kind of results you can expect to get. 

Now, every article that the search bar brings up might not be relevant to you, so it can take some time to read through and find the answers you need.

However, this is a golden opportunity to learn more about Thinkific and the features and services they offer! 

Whether you are getting started or have been using Thinkific for a while, their Help Center is a great resource to use. 

As you type, suggestions will come up.

These tend to be pretty accurate and relevant to the question or phrases you are typing, which means you often don’t need to wait to finish typing your query or for the search results to roll in to get you the answers you need. 

The Help Center is a good place to start with your queries before reaching out to Thinkific. Chances are, someone has already had your query and an article will be written about it!

Head over there, and see what answers and solutions you can find out. You will be surprised at just how much information is there waiting for you! 

Facebook Community

If you want to reach out to someone for answers, but the Thinkific support team is unavailable, turn to social media. Thinkifici has a vibrant Facebook community that you will want to be a part of! 

The private group has over 32,000 members and is extremely active, with multiple posts a day. It is a space for course creators to come together, offering support and sharing their knowledge.

If you are creating your first online course, it’s worth joining to see what tips you can pick up! 

If you have a query or a problem, you can post the question in the group and wait for the answers to roll in. These answers will come from other group members, so be prepared for a variety! 

Generally, we say it’s best to go with the majority of one answer you get. If ten people are telling you it sounds like a browser issue, chances are it is a browser issue.

The group is full of people who will have used Thinkific for years and will know a thing or two about it! 

Even if you don’t have a query, it’s worth joining the group. It’s a good place to gain inspiration, make connections with other course creators, and learn more about Thinkific and the world of online courses.

You can meet some interesting people that will be able to support you in a way no one else can in the Thinkific community.

The group is free to join, so why not join today and see what else you can learn about Thinkific?

Frequently Asked Questions 

Thinkific’s website has a detailed FAQ section that you can use to find answers to any questions you might have.

They can help you get started, explore and understand their features and functions, and even help with ownership and branding! 

You can find their FAQ section here and browse their vast selection of questions and answers. There isn’t a search function here, so it is a case of scrolling until you find the right category or question that you want to be answered.

It’s worth using the FAQ page before contacting the support team to see if the answer is there waiting for you! 

Fast Track Online Course

If you have a spare hour, we strongly recommend completing the Thinkific Fast Track online course. The course offers a step-by-step guide that walks you through all the essential features Thinkific offers. 

You can learn how these features operate, usually answering a whole host of questions you will have!

The course is free too, all you need to do is load the course and you are good to go! There is also a brief video guide that will explain the premise of the course to you, so you know exactly what to expect! 

The course aims to provide you with the following: 

  • A fast track to creating online courses 
  • A premium learning experience 
  • Clear step-by-step instructions to launch an online course for your audience 
  • A highly branded sales page 
  • A checkout to accept payments online 
  • A complete and published online course 

You can start the course as a novice to online courses, and walk away with the tools to create, market, and publish your online course.

Thinkific Course Creation Features

For beginners or anyone looking for a refresher, the course is ideal! 

You can revisit the course at any point you like too. So if you need to remind yourself of anything while creating your course, it’s a valuable tool to have! 

The online fast-track course will not have the answers to any of your diagnostic or browser-related questions, but if you have questions about creating your course, it’s a fantastic resource to use! 

We can’t believe how much information is packed into this free course! 

Does Thinkific Have A Support System For Students?

So what does Thinkific offer in a way of support for students? Well, as the course creator, you are responsible for providing support to your students. (Also, check out ‘How Can A Student Use Thinkific: Simple Guide.‘)

You own the site your course is on, making you their first point of content. 

When it comes to a question about the content, as the subject expert, you should have no trouble providing them with the answer they need.

It’s best to establish on your course what your preferred mode of contact is, and how quickly students can expect a reply from you.

This can help improve your student satisfacti