Skillshare Customer Service (Everything You Need To Know)

Skillshare is a popular online learning platform that is used by millions of students around the world. This platform has a positive reputation and is known for its high-quality services. 

But like all services, you may have an issue with Skillshare. When this happens, it can be a good idea to contact the customer service department with different methods like emails, phone numbers, chat, and more.

What is Skillshare customer service like? How can you get in contact with them? This guide aims to answer these questions so that you can get the help that you deserve.

What Is Skillshare’s Customer Service Like?

If you have a query about your business companies, Skillshare offers different solutions like a phone number and others, but here are the main forms:

Help Center

Firstly, the website offers a useful help center. Here, you can find articles that answer some of the most frequently asked questions.

This help center is broken down into three principal categories, namely Students, Teachers, and Skillshare For Teams. These categories help you to navigate through the center so that you can find the most relevant information.

Each of these categories is then broken into subcategories, such as Billing & Payment or Mobile App. These categories cover large amounts of information, so it can be really easy to find the answer to your questions.

Even though this information is detailed, you won’t be able to find the answer to every question here. So if you have a more complex issue, Skillshare’s help center may not be the best solution.

Live Chat

Live chat is a function that enables customers to communicate directly with a customer service representative. This is a terrific tool if you have a pressing query or concern, as you will receive an immediate answer.

Live chat is open from 9 am to 5 pm ET (Eastern Time). This is great news if you are in this time zone. However, if you are outside of it, it can be tricky to activate live chat.

If the timing is too awkward for you, it might be best to use another way of getting in touch with customer service. Namely, email is probably your best option.

Email

Writing an email is an ideal way of getting in touch with Skillshare’s customer service company if you prefer written communication over oral communication. It also allows you to submit a query whenever it’s convenient for you.

Just bear in mind that it can take some time to receive a response to your email. Therefore, if you have an urgent concern, email may not be the best method.

Submit A Ticket

Working similarly to emailing, you can submit a ticket through the website. From there, you can choose a topic that you need help with. You can then add details about your concern. Once you’ve submitted details about your issue, you should receive a response via email.

How Can You Contact Skillshare’s Customer Service?

Now that you know about all the different forms of Skillshare’s customer service, you’ll need to know how to contact the customer support team. 

Help Center

The help center is super simple to navigate. You can click on whatever topic best answers your queries. 

Plus, you can also use the search bar at the top of the help center to type any questions that you have. Consequently, it’s even easier to receive relevant information.

Live Chat

If live chat is the best option for you, all you’ve got to do is click on the Support bubble at the bottom of the screen. This is also represented by a question mark.

From there, you can type whatever topic you need information about. From there, you will receive a list of top results, which are the most relevant articles for your query. If any of these results are relevant, simply click on them.

If these top results are not useful for you, simply click “live chat.” If this option is not available, perhaps because it is outside of customer service hours, press “contact us.” Simply type any questions that you have to receive answers.

Email

If you want to email Skillshare’s customer service, then email them at help@skillshare.com. This address is designed for general inquiries. However, there are also different email addresses for more specific inquiries.

This includes:

• If you are using Skillshare as a team, reach out to teamhelp@skillshare.com. 
• Contact teach@skillshare.com for teacher support.
• Contact press@skillshare.com if you have any press inquiries.
• If you have any questions about partnerships, contact partners@skillshare.com. 

Submit A Ticket

When you have a concern, you can submit a request through the website. Namely, you can submit these questions here. 

There are 3 main categories that you can contact Skillshare about. These categories are General Questions, Billing Questions, and Technical Issues.

Then, simply add the details of your query. You should receive answers soon after you have submitted your ticket.

What Are The Benefits Of Using This Customer Service?

If you have any questions, customer service can be beneficial. It’s a great way to answer any questions that you have. This is because they provide personalized service. 

Though Skillshare’s help center is useful, it won’t have the answers to every question. Moreover, it might not help with more complicated cases. Therefore, using other customer service techniques can help you to receive a more individualized response.

Frequently Asked Questions

Is Skillshare’s Customer Service Any Good?

Skillshare has a good customer service department. Of course, every customer will have a different experience.

Why Is My Skillshare Not Working?

There are several reasons why your Skillshare may not be working. If you have not been able to log into your account, your best bet is to clear the cookies on your browser. You can also try restarting your device. 

Finally, you may need to check your antivirus software, as this could be causing issues for Skillshare.

Final Thoughts

Getting in touch with the Skillshare customer service department is super simple. So if you have any questions about the services that Skillshare provides, feel free to contact this department. They will be more than happy to solve any issues that you’ve been experiencing!