Skillshare is a popular online learning platform that is used by millions of students around the world. This platform has a positive reputation and is known for its high-quality services.
But like all services, you may have an issue with
What is
What Is Skillshare ’s Customer Service Like?
If you have a query about your business companies,
Help Center
Firstly, the website offers a useful help center. Here, you can find articles that answer some of the most frequently asked questions.
This help center is broken down into three principal categories, namely Students, Teachers, and
Each of these categories is then broken into subcategories, such as Billing & Payment or Mobile App. These categories cover large amounts of information, so it can be really easy to find the answer to your questions.
Even though this information is detailed, you won’t be able to find the answer to every question here. So if you have a more complex issue,
Live Chat
Live chat is a function that enables customers to communicate directly with a customer service representative. This is a terrific tool if you have a pressing query or concern, as you will receive an immediate answer.
Live chat is open from 9 am to 5 pm ET (Eastern Time). This is great news if you are in this time zone. However, if you are outside of it, it can be tricky to activate live chat.
If the timing is too awkward for you, it might be best to use another way of getting in touch with customer service. Namely, email is probably your best option.
- Learn new skills
- Explore your passion
- Take classes on the go.
"1 year in and still going, their content and courses are great"
Writing an email is an ideal way of getting in touch with
Just bear in mind that it can take some time to receive a response to your email. Therefore, if you have an urgent concern, email may not be the best method.
Submit A Ticket
Working similarly to emailing, you can submit a ticket through the website. From there, you can choose a topic that you need help with. You can then add details about your concern. Once you’ve submitted details about your issue, you should receive a response via email.
How Can You Contact Skillshare ’s Customer Service?
Now that you know about all the different forms of
Help Center
The help center is super simple to navigate. You can click on whatever topic best answers your queries.
Plus, you can also use the search bar at the top of the help center to type any questions that you have. Consequently, it’s even easier to receive relevant information.

Live Chat
If live chat is the best option for you, all you’ve got to do is click on the Support bubble at the bottom of the screen. This is also represented by a question mark.
From there, you can type whatever topic you need information about. From there, you will receive a list of top results, which are the most relevant articles for your query. If any of these results are relevant, simply click on them.
If these top results are not useful for you, simply click “live chat.” If this option is not available, perhaps because it is outside of customer service hours, press “contact us.” Simply type any questions that you have to receive answers.
If you want to email
This includes:
- If you are using
Skillshare as a team, reach out to teamhelp@skillshare.com. - Contact teach@skillshare.com for teacher support.
- Contact press@skillshare.com if you have any press inquiries.
- If you have any questions about partnerships, contact partners@skillshare.com.
Submit A Ticket
When you have a concern, you can submit a request through the website. Namely, you can submit these questions here.
There are 3 main categories that you can contact
Then, simply add the details of your query. You should receive answers soon after you have submitted your ticket.
What Are The Benefits Of Using This Customer Service?
If you have any questions, customer service can be beneficial. It’s a great way to answer any questions that you have. This is because they provide personalized service.
Though
- Learn new skills
- Explore your passion
- Take classes on the go.
"1 year in and still going, their content and courses are great"
Frequently Asked Questions
Is Skillshare ’s Customer Service Any Good?
Skillshare has a good customer service department. Of course, every customer will have a different experience.
Why Is My Skillshare Not Working?
There are several reasons why your
Finally, you may need to check your antivirus software, as this could be causing issues for
Final Thoughts
Getting in touch with the