Gumroad has remained one of the most popular e-commerce platforms ever since it was first established back in 2011, with over $200 million worth of products being sold by users, and while the consistent updates have helped to modernize the platform and all of its capabilities, that isn’t to say it still doesn’t have a few issues.
In fact, if you look at reviews for the Gumroad server or blogs in the past that talk about a person’s experience when using it, while they are almost always positive, you will still commonly find people picking up on the same issues that can frequently appear and ruin the experience. (Read our Gumroad Review here.) Find out: “Why is Gumroad not working fine?” below.
Whether you’re thinking of signing up for the Gumroad website and want to know how to fix common issues and errors on Gumroad, why it is not working properly, or you already have it and are finding a way to troubleshoot a specific error on the platform, we’ve got all the answers you need right here.
How Does Gumroad Work?
Gumroad is a platform designed for people who want to design and sell digital products such as e-books, videos, music, and software.
Many content creators and aspiring entrepreneurs will connect Gumroad as their platform of choice when they are either trying to establish themselves in the digital market space, or they have an audience that they want to provide with their latest creations.
Because of the nature of how Gumroad works, being all digital and online, it means that errors and issues, no matter how small they might seem, can be more annoying than ever and can potentially ruin your product altogether, so it’s always important to learn how to fix them right away.
Most Common Issues With Gumroad And How To Fix Them
To make your experience as either a creator or customer on Gumroad is as enjoyable as possible, we’ve compiled a list of the most common issues below, along with some of the most trusted methods on how to fix them, so without further ado, let’s get started!
Not Being Able To Sell A Gift
While this isn’t exactly an error with the Gumroad platform, it is so hard to find on your own that many users will often mistake it as a missing feature, but the truth is that gifting an item is possible, it’s just tricky to know how to do it.
All you need to do is go to the “Product” page on Gumroad and then click the green symbol to the right that says “I want this!”.
When you are then asked to type in your details, to the right of the email address bar will be a very small icon that you can click on which will say “Give as a gift”.
Click on this and then type in the email address of the person you want to send it to rather than your own.
Regaining Access To A Product When An Email Is Deleted
If you have accidentally deleted the email providing the link to a specific product, there’s no need to worry, it won’t be lost forever. Go to your inbox and type in “You bought…” followed by the name of the product.
A link will then pop up as a suggestion, click on this and then select “View product” which will direct you straight to the Gumroad page where you will now have full access to the product.
If you already have an account with Gumroad, then you can simply go to the “Product” page and then click “View product”.
Video Not Playing Online
Usually, you would simply press the “Watch” option next to a video, and you will be able to view it straight away, but many users have reported that they are unable to actually view a video.
Sometimes this can be because of an error popping up on the screen, but there have also been cases of the watch option being grayed out entirely.
To resolve this, you will need to go to your browser settings which can usually be found by bringing up the drop-down menu at the top right of the screen.
Additionally, you can also check the status history of the Gumroad app from a third-party website.
Scroll down to the “Advanced” option, and there will be a “Content settings” section that you can click on.
Keep in mind that this is what it will be called on Google Chrome, but it may be named something slightly different on other browsers.
Once you have selected this, scroll down and click on “Flash” which you will then want to turn on so that it allows sites to run Flash.
Having Flash toggled off is a very common reason why so many people will be restricted from playing certain videos on websites, so it can also save you a lot of frustration in the future by leaving it on.
No Sound Coming From Videos
This is a very common issue that the team at Gumroad has provided a quick and easy fix for solving. Go to your web browser and type in “vlc player” and download the player extension.
While Gumroad has acknowledged that this isn’t an ideal solution to this problem, it is one that has been tested and proven to work, so it is still worth downloading to your computer until a much better fix is introduced.
My Purchase Isn’t Downloading
If you’re on mobile, make sure that you use the Gumroad app to download the files directly to your advice, or you can download the files straight to your laptop or desktop through linked services like iCloud or Google Drive.
If you have browser extensions that are designed to protect from potentially harmful downloads, such as Adblock or Ghostery, these could also be messing with the file so it can be worth temporarily disabling those extensions and refreshing the page to see if that works.
Gumroad is also only compatible with the most modern versions of browsers, so it’s a good idea to check your internet connection and that your browser is fully updated. Avoid using any discontinued browsers such as Internet Explorer for example.
Buying A Product Twice
Some of the products on Gumroad can be very expensive, so it’s never nice seeing that you have purchased a product twice, and while some people can wonder if they have made a mistake, this is actually a bug within the Gumroad system that has been known to occur from time to time.
The team at Gumroad is aware of this problem and has therefore encouraged any users facing the issue to contact them immediately so that they can issue a refund, and they have made this process easier than ever.
Simply go to your “Audience” dashboard and go to the product. Scroll down and select the “Refund fully” option.
You can also simply contact the team by email or simply talk to them by clicking on the “Contact” icon at the top right of the screen.
While there are a few common issues, bugs, and errors that Gumroad users have run into during their experience with the platform, luckily, a lot of these problems have been resolved through different solutions, and since the team at Gumroad is so responsive and ready to help at any time, it means you always have a way to troubleshoot any annoying restrictions you run into. (See also ‘Is Gumroad Safe?’)