Whether you have a general question about a Skillshare course or you are having technical issues, it’s important to know how you can get in touch with Skillshare.
As all your online courses are managed through the Skillshare app, there is no specific contact number. However, there are a few different options for how you can contact Skillshare directly.
In this article, we find out different ways to get in touch with Skillshare and how you can find some answers to the most frequently asked questions about the course platform, like: “How do I find the Skillshare customer service number?”
Does Skillshare Have A Customer Service Number?
No, the Skillshare learning platform doesn’t have a customer support number that you can call. This being said, Skillshare has a few different other options to get in touch with them, including live chat, via email, or by raising a support ticket.
Ways To Contact Skillshare
While the Skillshare platform doesn’t provide phone numbers to their customer service team, you can contact them in different ways. Here are some of the easiest ways to get in touch with Skillshare.
If you are a student with a general inquiry, then Skillshare provides the option to start a live chat.
The live chat option is available in the bottom right corner between 9 am and 5 pm ET. Just click on the support button and select the live chat option. You can also directly access live chat through this direct live chat link.
You can submit a ticket for general inquiries, billing questions, and technical issues. The ticket form will ask for the specific issue, your name, email address, and whether you are a student or teacher.
You can also attach a file to a ticket with a screenshot of the issue or help the Skillshare customer service team with your inquiry. (See ‘Skillshare Videos Not Playing.’)
Skillshare said that their support team offers support in English, German, Spanish, Portuguese, and French.
Skillshare also provides support for teachers who may have questions. You can get in touch with their teacher support team via email at email@example.com.
While Skillshare provides support for the most frequently asked customer questions for their Teams subscribers in their help center, they also offer email support.
As a Teams subscriber, you can send an email directly to firstname.lastname@example.org.
If you are a journalist, then it’s a good idea to take a look at Skillshare’s media center. They put together answers to some of the most important press questions.
Alternatively, you can also contact the Skillshare press team at email@example.com.
If you are an institution or organization that is interested in partnering with Skillshare, then you can get in touch with them via email at firstname.lastname@example.org.
Where Can You Get Answers To Your Questions On Skillshare?
Skillshare has a large help center that covers a variety of frequently asked questions for students, teachers, and their Teams subscribers.
Help For Students
Students make up the largest number of Skillshare users. That’s why they have a big question database for online learners. The student help center covers the most essential questions, from getting started to billing and payments.
The getting started section explains what Skillshare is and how it works. It also covers everything you need to know about your membership.
The payments and billing section of Skillshare’s help center covers everything related to your Skillshare membership, how much Skillshare costs, and where you can click on cancel membership. (Check out ‘How Much Will Skillshare Cost You? A Quick Analysis Of Skillshare Costs.’)
This help center area covers everything you need to know about your Skillshare account. There are answers to questions such as “How can I reset my password?” and “Why can’t I log in to my account?”.
This section in the help center in the Skillshare app explains how you can get the most out of your online learning courses to learn new skills or improve existing skills, from adjusting the video quality to changing the language of your class.
As Skillshare is mostly run via the app, you can head to this section for any questions about the Skillshare app.
Skillshare also helps students with financial assistance and scholarships. Find out more about how to apply for a scholarship here.
Skillshare offers you credits when you refer other learners to the Skillshare app. This help center section explains how you send a referral invite and when you receive your referral credit. (Check out ‘Skillshare Student Discount For 2023.’)
If you have a technical problem, then head to this section to find out why your videos may be blurry, why you can’t reset your password, or how to get your videos to play.
Help For Teachers
If you are a teacher and you have some questions, then you can find answers in Skillshare’s online help center for instructors.
In this section, you can find out how you can get started with teaching on Skillshare and what languages you can teach in when you get into the teaching community.
From class moderation to restricted class topics, here is everything you need to know about Skillshare’s teaching policies.
Find out what you can earn from teaching on Skillshare and how you get paid in this business.
This section provides you with some class planning templates and methods to choose your class topic.
Learn more about how you can film your class and edit the video.
This section gives you a step-by-step guide on how you can upload and publish your educational content to Skillshare.
Here are some great ways to market your classes.
Here you can find some tips and tricks on how to engage your students and receive positive student feedback.
This section covers how you can build your teacher brand and expand.
Skillshare also sends out newsletters and recent changes to teachers.
Here are the most recent teacher offers, educational resources, promotions, and events.
Help For Teams Subscribers
The Skillshare help center also provides answers to essential questions for Teams subscribers.
While Skillshare doesn’t provide a customer service number for their users, you can contact them via live chat, email, or by submitting a ticket.