LinkedIn Learning is one of the best learning platforms available for students and professionals. While LinkedIn is a social media network for professionals and businesses to make a LinkedIn profile, LinkedIn Learning is a platform that allows you to get certifications to show off on your profiles. (Check out ‘Do LinkedIn Learning Certificates Expire?‘)
If you want to improve your skills to make yourself more employable, you can use LinkedIn Learning to help you.
There is a wide range of courses available on LinkedIn Learning, so many customers can find one that will help boost their careers.
However, as with all online courses, there are issues that some customers have had. One significant issue that can take away from their experience issues with logging into LinkedIn Learning.
To combat this issue, we’ve compiled a helpful guide to help you solve LinkedIn Learning login problems that keep you away from your learning.
Who Can Use LinkedIn Learning?
Before we discuss issues with you logging in, we’re going to discuss how the way you use it can impact your experience. LinkedIn Learning is offered via subscription. Individuals can log in with their own personal email address without any issues and will often pay for it themselves.
There’s no affiliation between LinkedIn Learning and their work or school. However, there is also LinkedIn Learning Enterprise.
LinkedIn Learning Enterprise is a subscription for businesses and colleges. Many higher education institutions and companies use LinkedIn Learning to boost their employees’ or students’ educations.
When you use LinkedIn Learning while it’s associated with your school or work, you’ll need to sign in with your account associated with that business. However, we’ll delve into these issues later.
Feel free to navigate to the section that is most relevant to you as we discuss the issues that each type of user may have and how to fix these login problems.
How To Access LinkedIn Learning
There are different ways to access LinkedIn Learning. For example, you could access LinkedIn Learning from your browser or even your smartphone; so long as it’s an iOS or Android device, you should be able to access the LinkedIn Learning app.
However, you should check below to ensure you have the correct system requirements.
To access LinkedIn Learning, you must sign in with the email address you used to register for LinkedIn. If you use it through Enterprise, you’ll need to sign in with your work email address and the password you used.
You will need a LinkedIn account to use LinkedIn Learning. However, if you have an account and can’t access LinkedIn, we recommend looking at the below sections to find a solution to your problems.
Login Issues For Individual Subscribers
If you’re struggling to log in with your individual subscription, we have a few options that may help you access your LinkedIn Learning. If you’re having any issues, we recommend checking out these tips to help you out.
Check Your Password Is Correct
One of the most significant issues all subscribers face is whether or not they have entered their password correctly. When logging in, make sure you don’t have caps lock enabled. Double-check for spelling mistakes, and ensure you’re not using a password you use for another account.
If you don’t remember your password, you can always click that you’ve forgotten your password, and you’ll be sent an email to reset it.
Ensure Cookies Are Enabled
Ideally, when using a website like LinkedIn Learning, you should enable cookies on the site. By enabling cookies, you make your own user experience more accessible. Cookies will save browser information. If you have any login issues due to cookies, make sure you have them enabled.
Check Your Security Or Privacy Software
When you’re logging in, you should check to see if your security settings or privacy software is impeding your access to the site. Firewall settings can prevent you from accessing specific locations, so if you’re having any issues with LinkedIn Learning, you should check that it’s not being blocked for some reason.
Try Clearing Your Browser Cache
If you’re having general issues with LinkedIn Learning, like the site isn’t loading correctly, you should clear your browser’s cache. If your cache is full, you might find that the sites you visit aren’t working as optimally as they should be.
When you clear your browser cache, you’ll also be able to remove any cookies, so you’ll have to access your username and password once more when you access the site.
Check If Your System Meets The Minimum Requirements
You can access LinkedIn Learning on desktop, iOS, and Android. However, when using any of these browsers or systems, you must ensure they’re up to date. If they’re not up to date, then you may not be able to access LinkedIn Learning.
For example, the best browsers for LinkedIn Learning are:
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Safari
- Opera
Each browser will update, and then a new version will be released, but they will continue to support the last two versions available. However, some older browser functions won’t function as they are expected to.
If you want the best encryption possible with better privacy support, it’s better to update your browser to the latest version.
You can check your browser settings if you need to know the current version. When you’re using the LinkedIn Learning iOS app, you need to ensure you’re using any of these devices:
- iPhone 4s or later
- iPod Touch 5th Gen or later
For support, you should ensure that your device supports iOS 9 or later and allows connecting to a 3G, 4G, or WiFi network.
If you want to access the LinkedIn Learning app for Android, you should ensure that your device has API version 21+ or that you’re using Android Lollipop or later.
Should you still need help with logging in after doing all of the above, you should contact LinkedIn. However, you should remember that only LinkedIn members can access LinkedIn Learning. If you don’t have an account, you should sign up, so you have full access to this learning platform.
Login Issues For Enterprise Subscribers
LinkedIn Learning Enterprise is a license that can be purchased by teams, companies, and other organizations to provide access to the available courses to your team.
It’s an excellent way for businesses to encourage a learning culture within their community. However, some people may still find difficulties when logging in.
Make Sure Your Password Is Correct
When using your LinkedIn Learning, like with individual subscribers, you should check that you have entered your password correctly. Make sure to check that you don’t have caps lock on and that you have entered a password you haven’t mistaken for another site.
Check If You Need To Verify Your Accounts
LinkedIn Learning uses email domain verification to allow new users to activate their organizational accounts. All you need to do is check your company’s email or marketing content to see if you can access a domain verification link.
If you have one, you can click on it, enter your work email on the activation page, then verify your email. You can access your LinkedIn Learning courses when you’ve verified your email.
See If Your System Meets The Minimum Requirements
You can access LinkedIn Learning on desktop, iOS, and Android. However, when using any of these browsers or systems, you must ensure they’re up to date. If they’re not up to date, then you may not be able to access LinkedIn Learning.
For example, the best browsers for LinkedIn Learning are:
- Microsoft EdgeGoogle Chrome
- Mozilla Firefox
- Safari
- Opera
Each browser will update, and then a new version will be released, but they will continue to support the last two versions available. However, some older browser functions won’t function as they are expected to.
If you want the best encryption possible with better privacy support, it’s better to update your browser to the latest version.
You can check your browser settings if you need to know the current version. When you’re using the LinkedIn Learning iOS app, you need to ensure you’re using any of these devices:
- iPhone 4s or later
- iPod Touch 5th Gen or later
For support, you should ensure that your device supports iOS 9 or later and can connect to a 3G, 4G, or WiFi network.
If you want to access the LinkedIn Learning app for Android, you should ensure that your device has API version 21+ or that you’re using Android Lollipop or later.
What If You Still Can’t Access LinkedIn Learning?
If you’re still unable to access LinkedIn Learning on your device, you should consider contacting your system administrator or the LinkedIn Learning support team. Here is who you can get in touch with if you still need any help accessing your account:
- Your organization’s admin
- The Learning help center
- The LinkedIn Learning Support Team
Let’s go into further detail about how these different avenues can help you if you struggle to access your account. We’ll tell you if these avenues can be accessed by individual and enterprise subscribers.
Contacting Your Organization’s Admin
Enterprise accounts will have an admin or help desk who can help you on an individual basis if you can’t access your LinkedIn Learning account. Your admin can help you if you’re struggling to access LinkedIn Learning.
They can also help you verify your account and ensure you’re eligible, and if you need to change your personal contact info for LinkedIn Learning, they can help with that too. You should also contact them if you need to close your account.
Visit The LinkedIn Learning Help Center
The LinkedIn Learning help center is available for individual and enterprise subscribers who are having difficulties logging into their accounts. They can also be helpful if you need any assistance using the Learning library or if you need to switch between accounts.
They can also help you if you’re having any issues with obtaining your completion certificates or finding out how to share learning videos. You can get the info here if you need any new features or planned updates.
The help center is beneficial for anyone who needs help in another language. They currently have Chinese, French, German, Japanese, Spanish, and Portuguese articles.
Contact The LinkedIn Learning Support Team
You can always submit a ticket to the LinkedIn Learning support team if you want a direct response on a specific issue.
When you’re not sure where to look, you can contact them via ticket, or you can scroll to the bottom of any help center article, and you’ll be able to access the chat function, which will connect you to an agent depending on whether they’re online or offline.
The LinkedIn Learning support team can help you with any technical issues you have or how to access a specific course. If you still can’t log in, they can help you find out what the issue is, and if you can’t access it, they can also help you if you want to cancel or get a refund.
They can also help you reach out to course instructors or access your course history. Overall, they offer a broader resource of tools to help you with specific issues.
What Else May Impact My Connection To LinkedIn Learning?
If you can’t access your LinkedIn Learning on an Enterprise account, it may be because your organization didn’t renew its SSO certification. Learners should contact their organization’s admin if they can’t log in for this reason.
Another feature many learners think will affect their learning is their VPN; however, it doesn’t affect your LinkedIn Learning experience, so you can keep it switched on if you prefer.
Bottom Line
If you can’t access LinkedIn Learning, you shouldn’t panic. There are many reasons you may not be able to access your account, but they can be easily solved. If you have any issues, just contact LinkedIn directly, as they can offer solutions to your problems.
Overall, this guide should lead you to the correct answer to your concerns, but if the issue persists, we recommend contacting LinkedIn Learning or your site administrator.
