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Written by:
Martin Barrett
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Common Course Hero Errors And Fixes

What Are The Most Common Course Hero Errors And Fixes

In recent years, the way in which people are able to educate themselves has changed dramatically, with more and more online education platforms rising to provide people with flexible and engaging learning tools that allow them to learn more about the topic and subjects they love no matter where they are in the world. 

So, what are the most common Course Hero errors and fixes, Let’s start from the beginning!

One of the most popular platforms out there for people to learn on is Course Hero, which is a platform dedicated to providing people studying in schools all over the world with some of the best learning tools relevant to their school and their course. 

This platform is great for those who are looking for help from other students as well as other resources made available by subscribing to the platform. 

Of course, much like any other online platform, users will occasionally encounter problems during their time using Course Hero, so it’s important to be aware of some of the more common issues that are known to arise on the platform, and how they can be solved. 

So, if you’ve been encountering problems using Course Hero, then this guide should be able to help you fix the issue, as we’ve compiled the most common problems (and their solutions) all into one handy place. 

What Is Course Hero? 

Founded back in 2006 by college student Andrew Grauer, the idea behind Course Hero is to help empower students, ensuring that by the time they graduate, they feel confident in their field of study, and are well prepared for whatever role they manage to get as a result. 

Whether it’s for working on coursework or preparing for a big exam, Course Hero aims to aid students by allowing them to access a vast variety of different learning materials, including example questions, study guides, class notes, and even step-by-step instructions for resolving certain problems. 

Resources are uploaded by both students and by faculty, so you know that they’re going to be both reliable and relevant.

This means that you should be able to find notes and other research materials for your course and subject in no time at all. 

As you can imagine then, Course Hero is an extremely popular tool for both students and educators alike, inspiring collaboration and allowing students to add a whole new level of flexibility to their learning process. 

With over 24 million students and educators using the platform, then subscribing to the platform is certainly a tempting offer.

However, as you can imagine, there are always going to be a number of issues and problems that crop up along the way, but this guide is here to help, so hopefully, we’ll be able to resolve any issues or any error message that you might encounter along the way during your learning experience on Course Hero. 

The Most Common Errors On Course Hero And Their Fixes

Despite all of the useful resources available on Course Hero, it’s not without some issues, and it’s important for users to learn how to deal with these issues so that your experience on the platform is as seamless as possible. 

These issues are all some of the most common problems that one can encounter while using the platform, so it’s good to know what to do just in case any of these issues do arise while you’re using Course Hero. 

Another issue can be that your mobile data or mobile network is not working and you are seeing a blank screen. In this case, the way is to clear data to restore settings.

What Happens If You Forget Your Password? 

Forgetting your password is an issue that can occur on any sort of platform that uses an account. It’s always a good idea to keep your password written down on a piece of paper that is stored securely somewhere around your workspace. 

However, if you do need to reset your password, then you can do it easily.

When you’re on the sign-in page, all you have to do is navigate your way to the “Forgot Password” link, and you’ll have a temporary password sent to the email address linked to your account, use this to log in, and then you’ll be able to reset your password! 

Course Hero recommends that you get in touch with their support team if you haven’t received your temporary password within an hour of requesting it. 

I’ve Uploaded All Of The Documents Required, Why Haven’t I Been Given Unlocks?

Unlocks are what is used on Course Hero in order to access the vast array of educational resources, but even with Course Hero’s Premier subscription, you’ll still only get access to 30 unlocks per month.

However, if you upload your own original documents to the platform, then you’ll be granted additional unlocks as a result. 

However, even if you’ve uploaded a document, you might not be granted more unlocks instantly, as the documents can take up to 24 hours to be processed properly, as Course Hero needs to check that the document is completely original before they can credit your account with an unlock. 

If you still haven’t received your unlocks after a full 24 hours, then get in touch with Course Hero’s support team to resolve the issue. 

What Should I Do If My Subscription Payment Keeps Failing? 

An issue that some users encounter is that their subscription payment keeps failing. This can be a frustrating issue, as it impedes your ability to use the site as you should, but there are a few things you can check before contacting customer support. 

Firstly, make sure that the debit or credit card you are using features either a Visa, American Express, Discover, or MasterCard logo on it. 

When attempting to pay on a web browser, ensure that you have disabled any ad or pop-up blockers. Or you could try using a different browser entirely to see if payment works there. 

The final thing you can do before contacting Course Hero’s customer support is to get in touch with your respective bank, credit card company, or Paypal, to see if the reason why your card is failing is on their end. 

Prepaid cards are unlikely to be accepted, so if you’re trying to use one to pay for your subscription, then you’ll need to find a different payment method. 

Failing this, get in touch with Course Hero’s customer support via email, and they’ll get back to you in one business day! 

Someone On Course Hero Has Uploaded Some Of My Private Information Onto Course Hero, What Should I Do? 

Course Hero has had issues with breaches of privacy and sensitive information in the past. 

If someone has uploaded your personal and sensitive information, then you can request a takedown of this information by using Course Hero’s privacy complaint system

Alternatively, get in touch with Course Hero using the email address, and information like the specific files that infringe on your privacy, the information that causes this infringement, the exact page on the file where this information can be found, a statement that you believe this information is infringing on your privacy, and a statement that the information you’re providing is both true and accurate, as well as your full name, to act as a signature. 

Final Thoughts 

Although this guide covers just a few of the issues that can occur on Course Hero, we hope that it is able to help you resolve some of the more common issues that users experience. Good luck! 

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